BSB40315 – Certificate IV in Customer Engagement

TAEASS502:
 Design and develop assessment tools
TAERES501
Apply research to training and assessment practice
TAEDES501
Design and develop learning strategies
BSBLED501
Develop a workplace learning environment
TAEDES502
Design and develop learning resources
TAELED803
Implement improved learning practice
TAEDES505
Evaluate a training program
TAEDEL502
Provide advanced facilitation practice
TAETAS501
 Undertake organisational training needs analysis
TAELLN411
Address adult language, literacy and numeracy skills